COPYRIGHT 2016 by Hollie Rose Jenner

FAQ's

HOW LONG WILL THE TRIAL LAST?

The trial is approximately 1.5 hours

 

IS THE MAKEUP ARTIST INSURED?

Yes, I have public liability insurance.

DO I PAY FOR THE ARTIST’S TRAVEL?

Yes, and all the details are in the terms and conditions below.

WHAT PRODUCTS DOES THE ARTIST USE?

I am not affiliated with a particular brand so I use a mix of high quality makeup products in my kit.

IF I’M NOT HAPPY AT THE TRIAL AM I COMMITTED TO BOOK?

 No, and you are just liable to pay for the trial and any travel charges incurred.

CAN I BOOK IN A TRIAL WITHOUT PAYING THE DEPOSIT FIRST?

Due to busy wedding seasons I always ask for a deposit first to hold your wedding date in my diary before booking in your trial. You are more than welcome to book an initial trial as soon as you inquire then pay deposit afterwards but I cannot hold the date until payment has been made.

HOW LONG SHALL I ALLOW FOR MAKEUP ON MY WEDDING DAY?

I will work this out for you at the trial, however as a rough guide for approximate timings we suggest 1 hour for bridal makeup and 45 minutes for bridesmaid or guest.

CAN I REDUCE THE PRICE OF THE PACKAGE IF I DON’T INCLUDE LASHES OR AIRBRUSH FOUNDATION?

Airbrush foundation is a complimentary extra so I would not be able to discount if you prefer not to have it. Lashes are £5

CAN I REMOVE SERVICES ONCE THE BOOKING IS CONFIRMED?

It is at my discretion, as you need to meet minimum booking size on peak periods.

CAN MY BRIDESMAIDS PAY YOU SEPARATELY?

All payment must come from whoever confirms the booking for simplicity. My brides typically collect payment from their wedding party before final payment is due. i.e The night before.

HOW SHOULD I PREPARE FOR OUR MAKEUP ON THE DAY?

I ask that you and anyone in your party having makeup to arrive with clean, makeup-free faces and freshly washed.

 
TERMS & CONDITIONS

1.1 I take a £30 deposit at booking time to confirm for your wedding date. Paying this deposit is your agreement to our Terms and Conditions.

1.2 Your wedding date is confirmed only once I have received your booking deposit by credit/debit card payment or bank transfer.

1.3 Once the deposit is received you will receive a booking confirmation document confirming the details of your booking and you will need to fill out the boxes as advised.

1.3 The booking deposit is non refundable unless cancelled by myself.

1.4 Any discount applied at booking only applies at this time and does not apply when adding on extra services at a later date.

1.5 All further payments after the booking deposit (at your bridal trial or before the wedding) are non-refundable if the booking is cancelled less than 8 weeks before the wedding date.

1.6 Full payment may be asked for at the time of booking if the wedding date is less than 3 months away.

1.7 I reserve the right to insist on a minimum bridal booking party size during our busy months and on Saturdays.

1.8 If you would like to reduce the size of your booking once the deposit has been paid this is at my discretion.

2.1 My travel cost is covered by the bride over 10 miles. Travel is charged at 45p a mile after 10 miles from my postcode and the same for the return journey. ME17 1AD - Harrietsham. 

2.2 If I need to travel by public transport, I will give you a quote for this.

2.3 Parking costs are chargeable to the client

2.4 Travel is calculated at the trial. I will be able to give you an estimate at time of booking.

2.6 If I need to travel for more than 70 miles from my home address for your wedding, I may request you to book accommodation for myself the night before. 

 

3.1 In the very unlikely circumstance that I am ill on your wedding day, I will try my hardest to find a trustworthy replacement without any delays. If this is not possible, a full refund will be given.

4.1 The trial is normally 1-4 months before the wedding date and will be held in my beauty room. I may be able to come to your home - I will be able to advise you of my availability and location.

4.2 During busy periods it might not always be possible for me to schedule trials at the weekend, particularly Saturdays. I will be able to advise you of availability.

4.3 If you would like to have your trial at your home then travel is charged at the rate stated above.

4.5 It is the client’s responsibility to inform the artist of any allergies, medical conditions or sensitivities. All brushes and makeup products are kept sanitary and are sanitized between every makeup application. Any skin condition should be reported by the client to me prior to application and, if need be, a sample test of makeup may be performed on the skin to test reaction. Client(s) agree to release Hollie Rose Jenner from liability for any skin complications due to allergic reactions.

4.6 If a second makeup trial is requested the same fee applies as for the first trial.

4.7 The client is still liable to pay for the makeup trial even if they do not want to proceed with booking

 

5.1 Photographic/video images of the client, members of the booking or event may be used by the artist on social media unless the client has expressly withdrawn their consent in writing.

6.1 Cluster and strip lash application is included in the price of the Brides makeup service. There is no reduction in price for any makeup service if they are declined.

 

7.1 If a member of your party chooses not to have their makeup done on the day, payment still needs to be made. 

7.2 Payment for all makeup services must be paid by one person. I would advise that someone is responsible for the payment the night before to ensure 'no chasing for payment' is needed on the busy morning. BACS payment to myself can be arranged the day before.

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